Customer Experience

We develop effective strategies for your digital growth. We set new standards in the implementation of various digital interactions.

Our solutions support companies with in-depth analysis, omnichannel strategies, innovative designs and seamless integration of marketing automation and accessibility. We support our customers at every stage of their digital transformation with tailored workshops and individual consulting. The customer journey is optimized, customer loyalty is sustainably strengthened and the long-term success of the projects is ensured.

Optimise your clients’ customer journey now!

Let's talk about your individual needs in the field of Customer Experience.  

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Maturity Level Analysis

With our Maturity Level Analysis we evaluate the current customer experience processes and identify opportunities for improvement to maximize customer satisfaction. Our workshop will provide you with tailored recommendations to help you develop a first-class, customer-centric strategy. Benefit from a deep insight into your customers' needs and take their experience to the next level.

Omnichannel Strategy

By integrating all touchpoints, we offer your customers a consistent and personalized experience, whether online, mobile or in-store. Increase your customers' satisfaction and loyalty by meeting their needs anywhere, anytime.

Design and Management

Our team of experienced designers and project managers will support you in the development and implementation of compelling digital experiences. From initial concept to design and final implementation, we work closely with you to ensure your digital products are aesthetically pleasing as well as functional and user-friendly. We manage the entire design process, coordinating all teams involved and ensuring your projects are completed on time and on budget.

Accessibility

Integrate innovative solutions to ensure that your digital presence not only meets accessibility standards, but also provides a thoughtful and inclusive user experience.

From development to editing, we rely on well thought-out layout and design elements to ensure that every user, regardless of individual limitations, can navigate your digital platform seamlessly and satisfactorily. 

Whether through a quick check or audit of your website, a workshop on accessibility in the CMS environment or issuing an accessibility compliance statement - we can support you all the way or just part of the way as required.

Would you like to go deeper and find out more?

Marketing Automation

With our marketing automation approaches, we help you to make your marketing processes more efficient and targeted. We help you implement and optimize leading platforms such as Microsoft, Salesforce and others, so you can automate repetitive tasks and deliver personalized customer engagement at scale. Our experts ensure that your marketing automation strategy is seamlessly integrated into your existing infrastructure to significantly improve lead generation, nurturing and conversion rates.

Nothing beats a personal exchange!

We are looking forward to talking to you about your use case.

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Lisa Heinz

  • Head of Digital Experience