Digital Experience

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Lisa Heinz

Head of Digital Experience

As digital experience specialists, we develop solutions that create unique, efficient and targeted user experiences - ideally without digital barriers. To achieve this, we pursue customized and data-driven approaches, which we support with innovative AI integrations and process mining, for example. From concept to technical integration.

Together, we develop a strategic approach that optimizes the customer journey across all channels and touchpoints. We don't just write strategies on slides, we also code them strategically to generate holistic added value for our customers and yours.

Customer Experience

Focusing on the customer experience is the be-all and end-all of any effective strategy for digital growth. Our customers know that, we know that. That's why we work hand in hand on an equal footing to continuously optimise the customer journey in order to improve the user experience and satisfaction. We set new standards in the implementation of a wide range of digital interactions. Our solutions provide support through in-depth analyses, innovative designs and seamless integration of automation and accessibility.

Customer Experience

Smart Data

Data is the key to strategic growth. With advanced technologies and intelligent analyses, data can be used to create real competitive advantages.

Customised strategies help to exploit the full potential of smart data. That's why we look at the individual use case and provide targeted support with the optimisation of CRM systems, in-depth customer data analysis, end-to-end tracking and the recording of the voice of the customer. We accompany our customers on the path to a data-driven future that strengthens the company's long-term success.

Smart Data

AI-Driven Solutions

Improve customer satisfaction with AI-supported solutions:

We use the latest AI technologies to create personalised interactions and intelligent recommendations that sustainably optimise the customer experience. This also includes editorial support for appealing and customised content.

We show our customers how artificial intelligence can raise the quality of communication to a new level in order to exceed user expectations.

AI-driven Solutions

Digital Experience Platforms

Specialising in the development of customised digital experiences, our focus is on tailoring the solution to the respective requirements of the company and the smooth integration and optimisation of digital resources. With in-depth expertise in Digital Experience Platforms (DXP), we ensure the smooth integration and optimisation of digital resources.

Our experts are experienced in working with systems such as CoreMedia, Magnolia, Adobe Experience Manager and various headless CMS solutions. By specialising in backend connections, we create scalable, flexible and coherent digital ecosystems. Whether by enhancing existing platforms or implementing new systems, our strategic approach ensures that robust and user-centred digital experiences are always created.

Digital Experience Platforms