Customer & Identity Management

An integral Part of every Digitalisation Strategy

Customer & Identity Management are indispensable components for business success and an essential component within the Tallence Telco Suite.

Customer Management focuses on understanding and fulfilling the needs and expectations of customers in order to promote long-term relationships and customer loyalty.

Identity Management is centred on the secure and efficient management of digital identities by integrating, protecting and analysing user data.

The combination of both approaches enables companies to create personalised and seamless customer experiences that increase both customer satisfaction and operational efficiency.

Utilise the Potentials.

Talk to us to find out more about the options and fully realise the potential of your company's digital identity management.

IAM Integration

Identity Access Management (IAM) is the cornerstone for every digital interaction and the basis for an optimised user experience. We consider the following aspects when integrating IAM:

Optimisation of the basic IAM requirements: We ensure efficient password and user management, perform profiling and ensure that consent and data protection requirements are met. Our solutions protect the integrity and accelerate the security and reliability of the entire value chain.
Identity and Access Orchestration: We coordinate identity and access control to create a unified view of user identity. By integrating and synchronising information from different touchpoints and business systems, we enable a seamless user experience.
Improving the user journey: Our integration of IAM into the user journey enables companies to pursue omnichannel strategies and offer a personalised user experience. We combine and merge identity information from different sources to achieve this.
Use of artificial intelligence and machine learning: We use AI and machine learning to analyse digital identities and provide personalised real-time recommendations and decision services. Our technologies improve personalisation and customisation over time by analysing big data, behavioural patterns and preferences.
Effectiveness and security: We optimise processes to ensure both effectiveness and security. As a result, our solutions save both users and companies time and money.

Service Provisioning

Service provisioning within Identity Centric Solutions encompasses the efficient and secure provision of services and resources:

Automation of provisioning: through automation, we enable fast and efficient provisioning of services, reduced response times and improved scalability.
Integration of internal and external data: We bring internal and external data together, analyse it and tap into it holistically to ensure optimised processes that deliver both effectiveness and security.
Coordination of identity and access control: By combining and synchronising information from different touchpoints and business systems, we create a unified view of user identity and enable seamless service delivery.
Use of artificial intelligence and machine learning: We use AI and machine learning to provide personalised, real-time recommendations and decision services that enable predictive analytics and further optimise service delivery.
Effectiveness and security: Our optimised processes ensure effectiveness and security, saving both users and companies time and money.

As a decisive factor for the successful implementation of identity-centric solutions, service provisioning enables the efficient and secure provision of services and resources, while at the same time improving the user experience.

Customer Centric Solutions

Customer Centric Solutions focuses on the needs and experiences of customers, and we are extending this concept to our Identity Centric Solutions, which offer even greater added value and deeper insights through the integration and optimisation of digital identities.

Customer Centric Solutions > Identity Centric Solutions

Identity is the key to every interaction in digital business. And a consistent, value-adding user journey is an enabler for every business. That is why the interplay between identity and journey is the decisive link for generating business value. The Tallence Identity Centric Solutions value creation model starts at this point in order to create added value for companies in parallel with the optimal user experience for users.

Evolutionary Value Creation Model ICS

Designed as an evolutionary value creation model, Identity Centric Solutions unfolds its potential step by step. Starting with the identity and access process and accompanying it along the entire user journey, taking into account security aspects and with the support of artificial intelligence tools.

As part of the initial registration and login processes, Identity Access Management focuses and optimises on basic IAM requirements such as password and user management, profiling, consent and data protection requirements. Identity and access orchestration is an important basis for protecting integrity, developing new business models, bridging online and offline, accelerating security and reliability of the value chain on the way to more business control and more business value.

// Contact

Christian Schöntag

Lead "Digital Telco"

Strategy & Workflow

Our way of working is based on a strategic approach that includes customised architecture concepts, the implementation and monitoring of a sustainable governance framework and the consideration of ethics, security, compliance and risk minimisation in order to create a trustworthy digital ecosystem. Among other things, we rely on solution concepts and guidelines from the TM Forum to achieve the highest possible interoperability between systems from different manufacturers.